Media Library thumbnails broken, and images not showing on site

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  breadrainer · Member · Apr 6, 2022 at 10:48 am

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  Hi all,

  So I do a bit of routine bits and pieces on our companies’ website: https://rainersecurity.co.uk

  As you will see if you follow the link, the images on the website are all ‘broken.’

  The same situation occurs when looking in the Media library at any images uploaded since 2017. Now, this seems to have occurred at the same time as WordPress has seemingly decided to delete several of my most important plugins – I cannot tell you why this has happened, and only saw this morning.

  I also cannot upload any NEW media either…

  I assumed that this may be due to WordPress needing to update to 5.9.3. but to be honest, that seems to have made things worse.

  I don’t profess to be anything more than a beginner in comparison to most of you, so please go easy. But I seriously need help here. My MD is away until Friday, and would like to get this resolved before his return.

  Best wishes,

  Ben

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  staff-blorbo · Staff · Apr 6, 2022 at 5:52 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.