Media player not getting replaced for the video

• 

  darylmachado · Member · Jul 17, 2020 at 9:18 am

  • Copy link
  • Add topic to favorites

  I have downloaded a plugin that will make the video player look nice but it is overlayed by default player in the site. How I can clear that and use the plugin player?

• 

  darylmachado · Member · Jul 17, 2020 at 10:26 am

  • Copy link

  This is the screenshot to see it clearly

• 

  darylmachado · Member · Jul 17, 2020 at 10:27 am

  • Copy link

  

• 

  staff-mckluskey · Staff · Jul 18, 2020 at 7:50 am

  • Copy link

  Hi there!

  I’m afraid that your site is not hosted with WordPress.com anymore. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

• 

  darylmachado · Member · Jul 18, 2020 at 8:01 am

  • Copy link

  But I can and see edit my website in wordpress.com, now , what should I do?

• 

  staff-mckluskey · Staff · Jul 18, 2020 at 2:55 pm

  • Copy link

  You can edit your site from your WordPress.com account if it’s connected via Jetpack.
  We still can’t help with your question as your site is not hosted on our servers.

  You can look for help at the community forums here: https://wordpress.org/support/forums/ – in fact, you can look for the support forum for the very plugin you’re using.