Media upload error

  • Unknown's avatar
    emengland1769807415 · Member ·

    I’m trying to upload a new image to WordPress, but I keep getting an error message. It just says ‘an error occurred while uploading’. We have other images of the same size and resolution that we’ve uploaded previously, so I’m not sure why this one isn’t working.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-dragon · Staff ·

    Hey there,

    Please ensure you are uploading a compatible file format. You may also try uploading the image using a private or incognito browsing window to test for any browser issues. If this works, please try our browser troubleshooting steps here:

    WP
    Solve Common Browser Issues
    in WordPress.com Support
    3 min read
    Some issues you may encounter with your website or account can be solved by updating your browser, refreshing the page, or clearing the browser cache and cookies. This guide covers how to resolve browser-related problems with your site. Supported Browsers Some browser issues may be caused by the browser itself. For optimal viewing and security, we recommend that you use an up-to-date versi

    Hope this helps!

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