media won't upload

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  eclintpgmailcom · Member · Jul 6, 2017 at 4:19 am

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  I am trying to upload images into my library but they won’t upload…the status bar begins and processes less than 1/4 of the way across and just stops and won’t go any further. My internet speeds are top of the line and the file is a jpeg and only 239k and is the right dimensions.

  The blog I need help with is: (visible only to logged in users)

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  staff-galakate · Staff · Jul 6, 2017 at 4:32 am

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  Hi there,

  Can kindly check how much space is left in your media library?

  If you still have space left, can you try by switching to some other browser and check if the media file uploads correctly?

  Here is a link which would help you in troubleshooting with Image uploading: https://en.support.wordpress.com/images/troubleshooting-images/

  Hope this helps :)

  Best,
  Khyati

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  eclintpgmailcom · Member · Jul 6, 2017 at 1:53 pm

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  I figured it out…It will work if I upload the images if I do it using the “media” button on the dashboard. I can then go to customize the theme. I still can’t upload images using the customize tab, it works…just adds an extra step

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  staff-galakate · Staff · Jul 7, 2017 at 3:41 am

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  Hi eclintpgmailcom,

  I am glad you figured it out and able to upload images now.

  Thanks,
  Khyati