Menu page freezes

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  ericbasekampoutdoorscom · Member · Aug 16, 2021 at 10:11 pm

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  Im trying to update my menu. It will not let me change, delete and save changes on the Menu admin page.

  Site: http://www.jokerswildoutdoors.com.
  WP.com: Yes
  Correct account: Unknown

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  devroyce · Member · Aug 16, 2021 at 10:24 pm

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  Hi @ericbasekampoutdoorscom,

  Have you tried clearing your cache?
  https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

  Let me know if that helps.

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  staff-blorbo · Staff · Aug 16, 2021 at 10:34 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.