Menu problem

• 

  mummingaftercancer · Member · Mar 20, 2023 at 12:13 pm

  • Copy link
  • Add topic to favorites

  The hamburger menu on the mobile version of my site isn’t working. I have tried a few things but nothing has worked so far.
  Thanks for your help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  mummingaftercancer · Member · Mar 20, 2023 at 1:11 pm

  • Copy link

  OK so I think it is working but it is dropping down behind the ads. How do I rectify this please?

• 

  staff-totoro · Staff · Mar 20, 2023 at 10:35 pm

  • Copy link

  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host mummingaftercancer.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!