Menu won’t update

• 

  benedictgr1992 · Member · Nov 6, 2018 at 4:34 pm

  • Copy link
  • Add topic to favorites

  Ive updated my menu but it will not update on the site.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Nov 6, 2018 at 7:57 pm

  • Copy link

  Hi –

  Which items are you not able to see on the menu? I’m happy to make a comparison to what I see from my end.

  It would be worth checking in a different web browser or clearing the cache on your current one too.

  Solve Common Browser Issues

• 

  benedictgr1992 · Member · Nov 8, 2018 at 9:56 am

  • Copy link

  Hello,

  This is what I have in my back office.

  URL

  I don’t understand why it’s not working on bengascoyne.com.

  I’ve viewed the site from different web browsers.

  Thanks

• 

  staff-zinnia · Staff · Nov 8, 2018 at 3:32 pm

  • Copy link

  Thanks for sharing those details.

  http://bengascoyne.com/ Does not use WordPress.com. It was registered at FastDomain and is pointed to BlueHost.

  I can see the site is using our Jetpack plugin though. The connection looks great when I check it in our debugging tool. This makes me wonder if you have another plugin or theme conflict interfering with the Jetpack connection and the menu updating..

  The easiest thing to try first would be to clear your browser cache and try updating the menu.

  Solve Common Browser Issues

  If that doesn’t work, move on to testing plugins. Disable every plugin on the site and leave the Jetpack one enabled. Test the menu, try to update it. If it doesn’t update let me know. If it does work, then add your plugins back one at a time until you figure out which one is running interference.

• 

  benedictgr1992 · Member · Nov 12, 2018 at 4:31 pm

  • Copy link

  Hello,

  Thanks for this.

  I’ve cleared my catch settings and removed the plug ins one by one. And the menu still won’t update.

  Thanks

• 

  gemmacevans · Member · Nov 13, 2018 at 9:56 am

  • Copy link

  Hi benedictgr1992,

  Thanks for trying those suggestions. If disabling plugins and clearing your browser cache hasn’t helped, it might be worth contacting Jetpack support so they can look into this further:

  Contact Support

  They should be able to check for anything conflicting with the Jetpack plugin and preventing the customiser from working as it should.