merging two account

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  parkeast163 · Member · Jul 14, 2023 at 6:31 pm

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  Hi,
  we have two accounts on our website:
  (email visible only to moderators and staff) and (email visible only to moderators and staff). We have purchased subscriptions under both of them. I’d like to remove the (email visible only to moderators and staff) account and merge it with (email visible only to moderators and staff) while keeping all the subscriptions and web settings.
  Kindy assist,
  Thank you.

  Self-declared URL: https://parkeastsynagogue.org
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 14, 2023 at 10:05 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host parkeastsynagogue.org on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Network Solutions. As a result we don’t have a direct connection to your site, and we don’t have control any billing you have set up with your current provider.

  The good news is that your hosting provider may be able to help in this instance. I recommend contacting Network Solutions for further assistance since they are in the best position to help.

  Thanks!