Messed up account set up

  • Unknown's avatar
    atxdigitalmarketingadmin · Member ·

    Hello,

    I am so sorry, I just purchased the wrong WordPress plan. I am transferring an existing website from Drupal to WordPress and I thought I would need to purchase the business plan prior to transfering, but it looks like I need to transfer the domain first before purchasing the monthly plan. Can you please refund me the purchase I just made so I can set up the website correctly before purchasing the monthly plan? Thank you!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-dragon · Staff ·

    Hey there,

    In order to import your existing site content, I would strongly recommend against connecting or transferring your domain until after the transfer is complete. Third-party hosting providers will often be unable to access site content once the domain is no longer connected. Additionally, a domain is not required to set up or use a site plan such as the business plan, and a plugin will likely be required to complete the site transfer/import.

    If you still wish to cancel and refund your Business plan, you can certainly do so. You can cancel and refund purchases by visiting Upgrades > Purchases. Then select the purchase you wish cancel and select Cancel. You can also follow our help guide here:

    WP
    Refund a Purchase
    in WordPress.com Support
    3 min read
    WordPress.com is happy to issue refunds for purchases within our refund timeframes. You can cancel most purchases directly from Upgrades → Purchases in your WordPress.com dashboard. How to Get a Refund To refund a purchase: Click on your Profile icon at the top of your WordPress.com dashboard: On the left side, select the Purchases menu option: Select the purchase you

    Hope this helps! Let us know if we can assist with anything else.

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