MFA codes are not being delivered

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  williamgonzalesbbd298ade2 · Member · Jan 5, 2026 at 8:38 pm

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  We have paid accounts and many sites hosted here. Currently there is an issue where the mfa codes are not being delivered. As an administrator, I can confirm that all email from wordpress.com is being delivered normally. Nothing is being quarantined or blocked. We can’t use our paid support because we can’t log in….

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  williamgonzalesbbd298ade2 · Member · Jan 5, 2026 at 9:18 pm

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  I will say that I found that the email verification sent to me was quarantined. I had to release that, so I tried again to log into one of our paid accounts, still nothing, no quarantine, no emails delivered/blocked, just nothing.

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  faisalahammad · Member · Jan 6, 2026 at 3:54 am

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  I have tagged your post so the staff can see it. Please wait patiently, someone will get back to you shortly.

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  staff-jadezilla · Staff · Jan 8, 2026 at 11:41 am

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  Hi there,

  I understand you’re currently unable to access your WordPress.com account because you’re not receiving the two-factor authentication codes.

  For security reasons, we’ll continue this conversation via email instead. I’ll reach out to you directly to follow up and help you regain access.

  Kind regards,
  Jade