Migrate jetpack subscribers from one wordpress.com account to another wordpress.com account?
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I have a site that has been connected to one wordpress.com account for years and it has built up hundreds of subscribers (both email-only and wordpress account holders). I am now in a situation where the original ‘host’ wordpress account is going away (person who owns it has moved on from the project). When they disconnect their account, the site loses all of the subscribers!
How can I get all of thse subscribers moved to a completely new wordpress.com account so I can own that connection and not have to maintain the previously set up ‘host’ account?
Thanks!
The blog I need help with is: (visible only to logged in users)
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Hey there,
As outline here:
https://en.support.wordpress.com/moving-a-blog/moving-your-subscribers/
This can absolutely be accomplished. I will tag modlook for staff to be in touch to help with the transfer.
If you can please provide the following information for them:
– URL for the site you are transferring from
– URL for the site you are transferring to
– Would you also like to transfer your stats?Cheers
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Hi!
Thanks for the quick reply – I think this situation is not covered in the document linked.
I have several hundred subscribers who are “attached” to one wordpress.com identity (account) who need to be moved to another wordpress.com identity on the same site.
I want to be able to just move all of those subscribers to a new wordpress.com identity and continue to use the Jetpack subscribers widget to collect and manage.
Thanks!
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Hi starinastar,
who need to be moved to another wordpress.com identity on the same site.
We can help with moving followers between WordPress.com and Jetpack connected sites but I’m not sure what you mean by moving them to another identity on the same site. Would you able to clarify what you mean there?
Also — the starinastar account you are contacting us from is the only WordPress.com account with a Jetpack connection to starinastar.com.
If you let me know, I’ll be happy to see whether I can help you out :)
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Hi!
I am asking about a different site: universalworkshop.com
The wordpress/jetpack account was set up a few years ago and began collecting subscribers through the widget.
This account is getting phased out and we want to move those subscribers to another wordpress/jetpack account – and attach that new account (with the old subscribers) to the universalworkshop.com account.
Can that be done?
Thanks!
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Thank you for the kind reply.
The caveat at the top of that link seems to indicate that this is not a suitable approach for my situation:
“NOTE: Both the WordPress.com site that has the followers and the Jetpack site that will be receiving the followers must be using the same WordPress.com user account.”
The problem is that one wordpress/jetpack user “has” all of the subscribers and we just want to “give” those subscribers to another wordpress/jetpack account.
I just want to be able to “move” all of the subscribers from one jetpack account to another keeping the same website.
Is that possible?
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Additionally, I am afraid to connect another wordpress account to the universalworkshop.com site because the last time we did that, the subscribers went to zero. They only came back once the old jetpack owner was contacted and reconnected his account. That was problematic.
Is there a safe way to connect two wordpress accounts to a site so that the jetpack subscriptions stay connected?
Thank you in advance!
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Hi starinastar,
The problem is that one wordpress/jetpack user “has” all of the subscribers and we just want to “give” those subscribers to another wordpress/jetpack account.
We can transfer followers between sites but not accounts — since those people are following site rather than account activity.
The note mentioning both sites must be owned by one WordPress.com account is there because you only have the ability to transfer followers between sites you own, in the same account.
I just want to be able to “move” all of the subscribers from one jetpack account to another keeping the same website.
It sounds like you wish to disconnect Jetpack from starinastar and reconnect it to another WordPress.com account — what is the username for that account?
Is there a safe way to connect two wordpress accounts to a site so that the jetpack subscriptions stay connected?
Connecting a second account won’t remove existing followers from the site. It just means those followers will be “owned” by the account which first connected Jetpack on universalworkshop.com.
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This is very helpful – I think this answer is getting closer.
As I mentioned earlier in the thread: “I am asking about a different site: universalworkshop.com” I am assisting them with some WP maintenance. My starinastar wordpress/jetpack account is not relevant to this discussion.
There are two wordpress.com users (starinastar is not one of them):
1) @guyottewell (the real owner of the universalworkshop.com site and the rightful “owner” of the jetpack subscribers) – should be the main owner of universalworkshop.com and should be the “owner” of the subscribers to the jetpack email widget. This is the account that should be both the owner of universalworkshop.com site and the “owner” of the subscribers.
2) @edmerrit1952 (belongs to another person who previously helped with the WP site setup but now wants to exit) – is currently the “owner” of the jetpack email widget subscribers (I know this because when I connected a new/test jetpack account I set up @universalworkshop it “removed/disconnected” all of the subscribers.
Please outline the process for me step by step if possible.
Thank you!
Daniel -
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Hi Daniel,
The Jetpack connection for the site, universalworkshop.com, belongs to the user, edmerritt1952. That means, first and foremost, we can only make changes to the Jetpack connection, stats, subscribers, etc., if the request comes from that user, period.
Second, as Gemma indicated above, subscribers are attached to the site itself in our system, not the to WordPress.com account that owns the connection, and changing ownership of the connection should have no effect whatsoever on the subscribers attached to the site.
It also appears edmerritt1952 has already contacted Jetpack support in this regard and has received an answer on 29 September, though they have not replied again since then. To change ownership of the Jetpack connection they will need to log into WP-Admin on the site and disconnect Jetpack. Then the new owner needs to reconnect Jetpack. That will change the owner of the Jetpack connection on our end.
The only way this might affect followers on the site is if the URL of the site has also changed from what it was when the original Jetpack connection was made – this can cause our system to see the reconnection as a brand new site instead. But in that case, the new owner can just submit a support ticket to Jetpack support, and they reconnect the followers to the site.
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