Migrating subscribers

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  laonikoss · Member · Jun 23, 2015 at 5:32 am

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  Hi,

  I recently moved a wordpress.com blog to a self-hosted wordpress site (with jetpack), but am having a bit of trouble migrating our previous subscribers to our new blog.

  Our old blog is artarctica.wordpress.com , the new one (with jetpack installed, and Subscriptions module enabled) is: http://www.artarctica.com

  Let me know if you need any more information!

  Best,
  Laonikos

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Jun 23, 2015 at 9:05 am

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  What is the exact problem your are facing? You might find some help in the troubleshooting guide you find on this page: http://jetpack.me/support/subscription-migration-tool/

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  laonikoss · Member · Jun 23, 2015 at 9:06 am

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  The exact problem I am facing is that, following the instructions you posted (and which I was trying to follow earlier), there is no “migrate followers” button in the Settings page. In fact I don’t have jetpack installed (nor can I install it for some reason, or any other plugins).

  Is there a way around this?

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  staff-happychia · Staff · Jun 24, 2015 at 8:45 am

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  You will have to install Jetpack on your self-hosted blog and then link it to WordPress.com blog.

  As you pointed, plugins can’t be installed on WordPress.com blog. I think you are checking for “migrate followers” at a wrong place, in WordPress.com dashboard

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  laonikoss · Member · Jun 24, 2015 at 9:04 am

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  I have installed jetpack on my self-hosted blog/site. (www.artarctica.com)

  I have enabled the module “Single Sign-On” and connected it to my wordpress account (laonikoss), under which the old blog is administered (artarctica.wordpress.com).

  When I visit the wordpress.com blog (the latter link) I see no options as to migrate subscribers. When I visit the newer blog (the first link, the self-hosted website) in no place (in any “settings” page, including Jetpack’s settings page, or the “single sign-on” module’s settings page) is there an option to migrate subscribers or anything remotely similar.

  Where should I be checking for the “migrate followers” button?

  On the jetpack support pages, it says that, in wordpress.com admin page, I should be seeing a button through which I can “switch sites” and open the self-hosted website. That does not exist. In wordpress.com admin panel there is only the wordpress.com-hosted blog.

  But I don’t know how to solve this, as I have disabled/reactivated the single sign-on module, I’ve connected it to my wordpress.com account, and I see no more options for making any more “connections”.

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  staff-happychia · Staff · Jun 24, 2015 at 9:18 am

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  Could you confirm if you are checking the Settings in the new and improved WordPress.com dashboard as shown in the http://jetpack.me/support/subscription-migration-tool/ or the old WP Admin?

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  laonikoss · Member · Jun 24, 2015 at 9:22 am

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  Yes, I can confirm it is this panel, and not the wp-admin panel.

  All I can see is the globe button with “artarctica.wordpress.com” and below it another button, “+ ADD NEW WORDPRESS” which prompts me to create a new blog.

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  staff-happychia · Staff · Jun 24, 2015 at 9:32 am

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  If you linked your self-hosted blog correctly, it will be shown there as well, alongside your WordPress.com blog.

  “migrate followers” link will be present on the Settings screen of the self-hosted blog.

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  laonikoss · Member · Jun 24, 2015 at 9:53 am

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  Thanks, this is not helping, I’m contacting jetpack support team instead.

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  staff-happychia · Staff · Jun 25, 2015 at 8:18 am

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  That’s a good idea. Good luck.