Migration broke connection to production site

• 

  hraltery · Member · Dec 9, 2023 at 1:06 am

  • Copy link
  • Add topic to favorites

  Hi

  Yesterday I migrate this stage website to production (altery.com or altery8.wordpress.com) and the link to it is broken. I can still access to website, by I can’t reconnect jetpack.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Dec 9, 2023 at 9:16 pm

  • Copy link

  Hey there @hraltery, thanks for your patience here! Would you be willing to temporarily use our name servers instead of Cloudflare’s so we can get the connection error sorted? Use:

  ns1.wordpress.com
  ns2.wordpress.com

  Once that’s propagated, Jetpack will periodically try to repair its own connection, but if you’ll update us we can have a look.

  Also, feel free to use direct support options at https://wordpress.com/help/ going forward. You may need to be logged in as the upgrade owner if you don’t see those support options from this account.

• 

  supernovia · Staff · Dec 9, 2023 at 9:19 pm

  • Copy link

  Also, I checked in with my colleagues on this. They said if you want to use Cloudflare instead, just make sure you have SSL/Encryption set to Full. And you should have your DNS set up something like this.