Migration from WordPress.org to WordPress.com issue

  • Unknown's avatar
    kathrynpagano · Member ·

    I’m trying to migrate my information from my old wordpress.org site to a new wordpress.com site and everything goes fine, even the upload of the content from the old site to the new site. But when I go to check that the content has migrated, I don’t find anything. Is there a step I am missing?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Olive and Owl is under maintenance

    Hi there,

    We’re making some changes to the site, so it is not available at the moment.

    We’ll be back, thanks you for your patience!

    -KC

    You are posting to the wrong support forums. That site is not hosted by wordpress.COM and we do not provide support for it as it is not on our servers.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    That support is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, What is the URL of the WordPressdotcom site you are trying to import your XML file to?

  • kokkieh · Staff ·

    Hi there,

    I checked the file you’ve been trying to upload, and this is what it shows in the last line:

    <b>Fatal error</b>: Allowed memory size of 33554432 bytes exhausted (tried to allocate 72 bytes) in <b>/home/overt2/public_html/wp-includes/formatting.php</b> on line <b>3669</b><br />

    So the exporter it timing out before the export file is fully created, because there’s too much content.

    To fix this you’ll need to increase the memory limit for your site, though your hosting provider might have their own limits in place that might prevent this. For help with doing that you’ll need to ask in the self-hosted forums.

    https://wordpress.org/support/

    The other option is to export your content in batches. The exporter on your site should have the option to export content for, say, a year at a time. But note that if you do this, any media files that are not attached to a post in the library will not be imported.

  • Unknown's avatar
    kathrynpagano · Member ·

    Thank you, kokkieh!

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