Migration to self hosted

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  aaribaquatics · Member · Feb 15, 2019 at 8:01 am

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  Hello,

  we purchased your theme for our website on wordpress.com.
  But due to some reasons we are moving to self hosted server and want to use the same theme there.

  Can you please provide the details on how can we migrate the same theme to self hosted server.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Feb 15, 2019 at 8:04 pm

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  Hi –

  I’ve had a look and see you recently purchased the Soho theme. That is still in the refund window so we can send those funds back and remove the theme from your account. It will be best to wait and do this once you have the site moved over.

  The Soho theme that’s on your account here won’t work on WordPress.org. You’ll need to download and install that theme again with the compatible format.

  WordPress.com and WordPress.org are two different things: https://en.support.wordpress.com/com-vs-org/

  You’d buy the theme directly from the developer and then install it to your site. https://themeforest.net/item/soho-clean-multipurpose-wordpress-theme/7940219

  If you run in to trouble with that process the best place for help is going to be the community at https://wordpress.org/support/ or your host.

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  aaribaquatics · Member · Feb 17, 2019 at 11:56 am

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  Hello,

  We have migrated our website to self hosted server.

  We request you to kindly refund the payment for the theme.

  If anything is required from our side, Please do let us know.

  Thank you.

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  trupti25 · Member · Feb 17, 2019 at 12:01 pm

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  Hello,

  Please refer attached link https://en.support.wordpress.com/refunds/

  Happy to help you :)

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  kokkieh · Staff · Feb 17, 2019 at 2:54 pm

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  Hi there,

  It looks like you’ve already cancelled the theme, and we’ve processed your refund. You should receive the full refund in about 10 business days, depending on your bank’s processing times.

  
  @trupti25, once a staff member has replied to a thread, we automatically see all further replies to the thread, so there is no need to re-modlook the thread. Preferably also leave threads like that for us to handle further. Thanks!