MINERVA KB TEST DRIVE … THIS IS FRUSTRATING

  • Unknown's avatar
    wvcscjensen · Member ·

    Went to MinervaKB and clicked on the ‘create a TestDrive’ for me. Selected the classic and was presented with:
    Site URL
    Admin
    username
    password

    I had no clue what to do so I went to the URL site and that was unhelpful
    then went to admin and entered my WP account and password and that got rejected [[NOTE NOT SURE IF IN FACT IT WAS A MINERVA KB SITE with WP logo]] and that is why I was rejected. I know my WP account and Password correct

    Then get in an endless loop of getting rejected for the password and/or account and MY INITIAL MINERVA PAGE with URL/ADMIN/USERNAME/PASSWORD now lost/unavailable in the sense could not go back to the initial/previous page that had siteURL/Admin/username/password

    then go back to Minerva site and ask a second time for a CreateTestDrive and asked for a classic and get ‘Error happened:testDrive has already been created from your address or network. Try again later.’

    Well WTF, how am I now going to get access to the test drive???

    And I do not have a messenger account and so can not talk to MINERVA customer service. Some customer service.

    Suggestions. Thanks

    GRUMPY in Vancouver

  • supernovia · Staff ·

    Hi! You’ve actually posted in the forums for sites hosted at WordPress.com, such as https://wvcpulse.wordpress.com/ . That site won’t support plugins unless you upgrade it.

    It does look though like you can find the correct customer service here:

    Home

    Going forward, you’ll also want to use the correct forums for self-managed installations, at https://wordpress.org/support/forums/

    Use these forums for free sites on our service, like the one I mentioned earlier.

    Or, you’d be welcome to migrate your other site here, too, so we can help you with it. You can find our pricing here:
    https://wordpress.com/pricing

    Cheers!

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