Mis-typed "primary" e-mail address during creation of account

• 

  abclementdespres · Member · Mar 15, 2014 at 4:48 am

  • Copy link
  • Add topic to favorites

  I mis-typed (by one letter) the e-mail address when creating the account.

  Now, I’m stuck as I’m expected to go and confirm the account via the e-mail sent to this non-existing address.

  Is-it possible to get the “primary” e-mail address corrected?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 15, 2014 at 11:09 pm

  • Copy link

  Yes. Please type the correct email address here knowing the software will redact ie. HIDE it so only Staff can see it. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

• 

  gracejiyoung · Member · Mar 21, 2014 at 7:11 pm

  • Copy link

  Hi there,

  It looks like you were able to change the email address! Sorry for the late reply!

  Feel free to reach out if you have any questions!

• 

  abclementdespres · Member · Mar 24, 2014 at 3:30 am

  • Copy link

  Thanks,

  Every account creation and confirmation protocol is sufficiently different to be confusing when trying to resolve issues.

  One suggestion – With the email address being so critical for a smooth account creation and confirmation process, would it make sense that the user has to enter it twice? The probability of the email address being mis-typed twice the same way is small. Such an approach would greatly help most cases.

  On the other hand, I have also learned in the process what to do if ever my email provider disappears from the web.

• 

  gracejiyoung · Member · Mar 24, 2014 at 6:19 pm

  • Copy link

  Thanks for the suggestion! Will mention that to our team!

  Thanks!