Miscommunication about payment method

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  eldition · Member · Sep 15, 2018 at 2:57 pm

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  Hi, today I received an email from WordPress about the order I ‘did’ for refreshing my site http://www.eldition.com. The problem is that I didn’t order and I didn’t give the permission for taking money from my bank account and even, I didn’t receive an email for warning me. I really hope you refund me the 48 euros from my account.

  Thank you very much and I hope you’ll solve my problem

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 15, 2018 at 6:07 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  supernovia · Staff · Sep 15, 2018 at 11:27 pm

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  Hi, I can see you were refunded for everything but eldition.com . Do you intend to keep the domain or use it with another provider? If so we’ll want to avoid cancelling that.

  If you are positive you won’t reuse the name anytime soon, we can cancel it for you too if you’ll confirm right away.

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  eldition · Member · Sep 16, 2018 at 12:26 pm

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  Thank you for responding, I’ll prefer to cancel my domain. Thank you very much

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  fstat · Staff · Sep 16, 2018 at 1:04 pm

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  Hi there,

  I’ve canceled your domain and issued the rest of the refund. You should see that refund on your statement within 7-10 days.

  Let me know if there’s anything else I can do for you. I’m happy to help.