Misdirected URL

  • Unknown's avatar
    kmvscreenprinting · Member ·

    My customers are taken to a different website when clicking my URL link

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hello,

    Thanks for reaching out for help. We’d love to provide more direct assistance, but from what you’ve mentioned, your site kmvscreenprinting.com is not hosted with us on WordPress.com, but rather, with a different hosting service using the free open-source version of WordPress software.

    Our ability in providing support is limited for sites using this version and being hosted outside WordPress.com. This is due to the fact that we can troubleshoot and investigate issues with finesse only on the sites hosted with us directly. I hope that’s understandable.

    For your interest, if you like, you can learn about our complex yet simple managed WordPress hosting. We have our own servers optimized for WordPress with best-in-class speed, security and simplicity. You can learn more here: https://wordpress.com/hosting/

    If you were considering moving your site to WordPress.com, we have a handy migration tool that you could use. It makes the transition process easy. Find out more here: 

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    However, since your current site is not on our managed hosting, the recommended path is to request assistance via the community support forums for the open-source version of WordPress. That’s the version your host uses for your site, so you’re likely to get the most relevant help there. Here’s the address: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    You’ve done great reaching out here, and I’m confident you’ll be able to get the assistance you need in the mentioned forum.

    Please let us know if you have anymore questions or if there’s anything else we can help with.

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