Misleading offert?

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  diariolibresv · Member · Feb 24, 2017 at 4:11 pm

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  I want to purchace a Jetpack Professional plan but there is an inconsistency on your offert:

  on https://jetpack.com/features/comparison/ – It says Unlimited Video CDN
  https://diariolibresv.com/wp-content/uploads/2017/02/unlimited.png

  ond https://wordpress.com/plans/diariolibresv.com – It says 13GBs Video Hosting both Premium like Professional
  https://diariolibresv.com/wp-content/uploads/2017/02/13GBs.png

  I believed that perhaps I was wrong, so I went to support and found it says like on the first url I shared you
  https://diariolibresv.com/wp-content/uploads/2017/02/on-support.png

  Based on the unlimited video CDN you offert I dismissed other option, I asked less budget and for sure I would be on troubles with my boss about that.

  What is the right offert? What is the right price?

  Best regards,
  Jose Contreras

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Feb 26, 2017 at 5:22 am

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  Hi @diariolibresv, when I check that link on the professional plan it says unlimited storage. Premium is 13Gb. If you’re seeing otherwise, can you send a screenshot of the incorrect page?

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  diariolibresv · Member · Feb 27, 2017 at 3:28 am

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  When I tryed to purchace the Professional plan it redirect me to this wordpress screen That clearly says the same feature on both plans Premium and Professional.

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  supernovia · Staff · Feb 27, 2017 at 5:52 pm

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  @diariolibresv, that is odd. It looks correct on this end though with the unlimited space. Are you seeing that there when you try to upload?

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  diariolibresv · Member · Feb 27, 2017 at 9:54 pm

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  I purchased the Professional plan to try it, I made it though jetpack.com purchase screen in a firefox private window to make it clean and it says unlimited on a little text box, but using that feature I got a new question about… I have a WordPress site hosted on Bluehost, when I upload a video, it seems it is stored on Bluehost. Reading the videopress support, it says:

  Can I use this module to host videos on my own server?
  No. When the VideoPress feature is active, the videos will be hosted in the WordPress.com cloud.

  But checking the video I uploaded, it has my bluehost content folder address… where is the WordPress cloud’s URL?

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  supernovia · Staff · Feb 28, 2017 at 2:45 am

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  Are you using these steps?

  Jetpack

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  diariolibresv · Member · Feb 28, 2017 at 3:36 am

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  My bad!… I was uploading from media instead post editor.

  But, as I can see, the video is still in my server and has a mirror on videopress.

  It means that I can copy the videopress video url, delete video from my server and paste the videopress video url on post editor… Am I right?

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  supernovia · Staff · Feb 28, 2017 at 9:13 pm

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  Please try the exact steps outlined in that article, and if that doesn’t work, contact Jetpack support here:

  Contact Support