Misscharged

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  balancingwithkz · Member · May 24, 2022 at 12:21 am

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  I have attached my receipt # where I have been missed charged. Please refund my card and cancel my subscription.
  Order Summary
  [redacted by staff]

  http://balancingnutritionwithkatiezachary.com/

  I don’t have a site linked to this WordPress.com account

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  kokkieh · Staff · May 24, 2022 at 5:25 am

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  Hi there,

  I’ve removed the receipt and transaction IDs you posted above – this is a public forum, and that information can be used by someone else to try and gain access to your account.

  You posted here as the username, balancingwithkz, but this account doesn’t own any sites with us, and has never bought any upgrades with us.

  The site, http://balancingnutritionwithkatiezachary.com/, belongs to a completely different WordPress.com account, and only that account has the ability to cancel those upgrades.

  As you were able to verify you’re the person who paid for the upgrades, I’ve gone ahead and refunded the plan renewal payment. But to cancel the plan and domain completely, we’ll need you to reply here from the account that owns the upgrades to confirm. I’ve also sent an email to the address on file for the other account. If you receive that, you can reply there directly so we can continue helping with this.

  If you no longer have the login details for the correct account, you can use that transaction ID on our account recovery form, and someone from our account recovery team will be in touch to help you regain access.

  https://wordpress.com/en/support/account-recovery/

  Let me know if you have any questions.