Missed payment how do I retrieve my website files

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  tinafedup1 · Member · Oct 30, 2015 at 5:44 am

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  I spent weeks developing my site and i missed one payment now my website is unavailable how can I retrieve my website back?

  The blog I need help with is: (visible only to logged in users)

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  erinonphyre · Member · Oct 30, 2015 at 7:12 am

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  Looks like you might need help from Staff on this one. I’ve added the modlook tag so that they’ll see your question :)

  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You might also want to subscribe to this thread so that you are notified when they reply. You can do this by clicking Subscribe to Topic, which you will see on the sidebar menu on the left.

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  auxclass · Member · Oct 30, 2015 at 7:18 am

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  https://pofolksbank.com/ – is alive and well but has no content in it – all WordPress.COM upgrades except premium themes are for a year and Premium themes are a one time payment – your account is 5 months old so you have not had enough time to expire any upgrade here

  also no content is deleted if you fail to renew an upgrade

  Is https://pofolksbank.com/ – the site you really need help with – if not we need the actual site

  However”

  The site you are asking about does not seem to be hosted on WordPress.COM so you need to make friends over at WordPress.ORG the keepers of the software you are using.

  https://en.forums.wordpress.com/topic/7-things-to-know-before-posting-in-wordpresscom-forums?replies=1

  This site is for support of sites hosted on WordPress.COM. You should address your questions to WordPress.ORG the keepers of the software you are using: http://wordpress.org/support/

  The forum at WordPress.ORG is not connected to WordPress.COM so you will need to open an account at .ORG if you do not already have one. You may use the same email at WordPress.ORG as you do at WordPress.COM.

  For more on the difference: http://support.wordpress.com/com-vs-org/

  If you are asking for help with a WordPress.COM site then we need a link to that site to give you accurate help.

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  helper-brucea · Member · Oct 30, 2015 at 2:54 pm

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  Hello @tinafedup1

  As @auxclass says, your site pofolksbank.com is actually a self-hosted site running the software from WordPress.org.

  I don’t see that you owed any payments with us here at WordPress.com, so as suggested, you may need to follow up with your web host as well as inquiring on the forums at WordPress.org.