Missing comments section

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  jaymills · Member · Jun 17, 2015 at 2:47 pm

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  My users aren’t seeing the comments field on each others’ posts. Interaction is an important part of our site. If a post already has comments on it, then they can leave replies, but the bottom of recent posts, where the “Leave A Reply” field would normally appear, is simply blank.

  Here’s a screenshot of a current blog post with no comment section:
  http://i.imgur.com/3vWD20g.png

  And here’s a screenshot of an older blog post with working comments:
  

  The blog I need help with is: (visible only to logged in users)

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  afreestyler · Member · Jun 17, 2015 at 2:55 pm

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  Are you aware comments can be turned on or off while editing / creating a post? Your ‘users’ may have not enabled them by accident… If they are using the ‘new editor’ scroll down viewing the ‘left sidebar’ of options until you see the ‘allow comments’

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  afreestyler · Member · Jun 17, 2015 at 2:58 pm

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  Alternatively, if you’d like to fix / check the various posts yourself for this.. just go to Dashboard > All Posts > Quick Edit for each one, and ensure ‘allow comments’ is tick boxed, then ‘update / save’ before closing the ‘quick edit box’

  hope this helps.

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  jaymills · Member · Jun 17, 2015 at 3:17 pm

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  Thanks — you’re correct, the comments are not turned on for every post. I thought they had been automatically enabled for all posts. Is there a WordPress setting that makes “allow comments” the default for all new posts?

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  jaymills · Member · Jun 17, 2015 at 3:18 pm

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  Just FYI, in discussion settings, I do have “Allow people to post comments on new articles” checked, but when my users create new posts, the “allow comments” box is already unchecked. What are we doing wrong?

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  jaymills · Member · Jun 17, 2015 at 3:29 pm

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  Okay, after some more poking around, I’ve discovered a discrepancy.

  Under their own WordPress logins, in the new editor, there is a “Discussion” section with an “Allow comments” option that is automatically checked:
  http://i.imgur.com/7frp1rR.png

  But when they switch to my blog (ywwb.wordpress.com), that “discussion” section doesn’t show up:
  http://i.imgur.com/7frp1rR.png

  Although I know I can go to each post and enable comments individually, I’d much rather have it set up so that comments are automatically enabled.

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  jaymills · Member · Jun 17, 2015 at 3:31 pm

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  Oops, that second imgur link should be this: http://i.imgur.com/SJ5mqCA.png

  Sorry

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  afreestyler · Member · Jun 17, 2015 at 3:42 pm

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  I will have to mark this for staff for you then.. as I’m not sure how to fix it, if as you say the blog is marked to allow comments in ‘discussion’ section, I would only ask if there are any other ‘administrators’.. this can be changed individually also. (wp.com sort of doesn’t advise to add administrators ~ as ‘nothing is off limits’) so I think it would have to do with the ‘roles’

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  jaymills · Member · Jun 17, 2015 at 3:54 pm

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  Okay, thank you very much for your help.

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  afreestyler · Member · Jun 17, 2015 at 4:01 pm

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  You’re welcome, in the meantime here’s a similar answer for you to check https://en.forums.wordpress.com/topic/comments-in-illustratr-theme-1?replies=4
  As it shows how to apply ‘bulk actions’ to edit at the link for All Posts > you can allow comments to all the posts in one go..

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  afreestyler · Member · Jun 17, 2015 at 4:02 pm

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  Scroll to the last answer in the thread by Kathryn.. :)

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  rachelmcr · Member · Jun 18, 2015 at 9:44 am

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  Hi there,

  Thanks for letting us know about that issue! I see what you mean about comments being disabled on those posts by the contributors on your blog. I reported the problem to our team to look into.

  In the meantime, the comments will still work for contributors on your blog if they use the classic editor in the WP Admin dashboard to create their posts. To get there from https://wordpress.com/ your contributors can click on “My Sites” in the upper left, and then click on “WP Admin” in the sidebar to open the classic WP Admin dashboard. They can start a new post under Posts > Add New or use this direct link for that:

  https://ywwb.wordpress.com/wp-admin/post-new.php

  Please let me know if you have any questions about that. :)