Missing dashboard

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  jlmbt · Member · Aug 28, 2013 at 12:34 pm

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  I am very frustrated. I am not a new wordpress user. I have my own self-hosted wordpress site. I have created a small test blog, jlmbt.wordpress.com to examine the features and functionailty of WordPress.com with a view to recommending WordPress.com to some of my friends. One friend in particular requires nested menus.

  I spent a few hours yesterday trying to get nested menus to work. It requires access to my sites dashboard. Something in my user-profile is preventing me accessing the dashboard. Support fixed the issue yesterday. Today, I cannot get access to the dashboard and thus cannot manage nested menus. Using the url: http://jlmbt.wordpress.com/wp-admin (or https) I seem to be auto-redirected to http://wordpress.com/#!/my-blogs/56587131/posts – this is the same issue I had yesterday before support fixed it for me. Today, I am using Google Chrome on a PC running W7. Yesterday I was using Safari on my MacBook Pro running ML.

  I raised the issue yesterday (https://en.forums.wordpress.com/topic/nested-menu-in?replies=5#post-1406570) before I contacted support who fixed it. Others seem to be having the same issue. E.g. https://en.forums.wordpress.com/topic/a-lost-with-dashboard-and-customization?replies=15 and WordPress seems to be having a general issue: https://en.forums.wordpress.com/topic/recent-problems-accessing-wordpresscom-sites?replies=3. I live and work in the UK. My ISP is BT.

  Please explain what I am doing wrong here.

  I am now very frustrated indeed.

  The blog I need help with is: (visible only to logged in users)

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  jlmbt · Member · Aug 28, 2013 at 4:08 pm

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  UPDATE: My problem is partially resolved. I have access to jlmbt.wordpress.com/wp-admin by using Safari 6.0.5 on a MacBook Pro running 10.8.4. However on the same computer, the same url gets redirected to http://wordpress.com/#!/my-blogs/56587131/posts within Google Chrome 20.0.1547.57 on thus, using Chrome, I cannot access the blog dashboard.

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  kardotim · Member · Aug 29, 2013 at 11:21 am

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  Can you please try clearing out your browser cache?

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  jlmbt · Member · Aug 29, 2013 at 2:34 pm

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  I cleared out my Google Chrome browser cache (and cookies as your link suggests) on both my Mac and my PC without success. I even reset my router in case it is a client blacklist issue.

  For the record I am able to see my own dashboard (jlmbt.wordpress.com), and my the new site that I recently became an administrator of, providing I use Safari on the Mac. If I try to use Google Chrome on either Mac or PC in my account for either blog I get redirected – for example to here: http://wordpress.com/#!/my-blogs/.

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  jlmbt · Member · Aug 29, 2013 at 4:15 pm

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  Resolved. Support, via a very nice David, resolved the issue in Google Chrome with some magic dust on both my Mac and my PC. If you are having the same issue, I recommend contacting support.

  For the Apple aficionados out there, I too prefer my Mac. I need to use Google Chrome in this instance because the friend I am helping only has a PC.