missing domain

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  ejcamero · Member · Sep 30, 2015 at 10:37 pm

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  I am trying to remove the auto upgrade from ajscleanteam.com because AJ has changed businesses and no longer wants this domain. It does not come up as something I can cancel on my upgrade pages.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 30, 2015 at 10:38 pm

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  You have to be logged in under the exact same username account that registered the blog and purchased any upgrades for it to cancel them.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  For Staff assistance we type modlook into the sidebar tags on forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  rachelmcr · Member · Oct 1, 2015 at 11:14 pm

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  Hi Beth,

  As timethief mentioned, only the account that was used to purchase the domain can be used to manage and cancel it. If there’s anything more I can do to help, please let me know!

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  ejcamero · Member · Oct 1, 2015 at 11:23 pm

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  I changed to the correct user and it worked. Thanks for the info.