missing domain
-
I am trying to remove the auto upgrade from ajscleanteam.com because AJ has changed businesses and no longer wants this domain. It does not come up as something I can cancel on my upgrade pages.
The blog I need help with is: (visible only to logged in users)
-
You have to be logged in under the exact same username account that registered the blog and purchased any upgrades for it to cancel them.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/For Staff assistance we type modlook into the sidebar tags on forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
Hi Beth,
As timethief mentioned, only the account that was used to purchase the domain can be used to manage and cancel it. If there’s anything more I can do to help, please let me know!
-
- The topic ‘missing domain’ is closed to new replies.