Missing domain and receipt

• 

  fallfrost53 · Member · Jan 16, 2025 at 6:05 pm

  • Copy link
  • Add topic to favorites

  I purchased a subscription to WordPress.com Explorer in June 2024. Created a domain. Then realized I didn’t want Explorer. Cancelled my subscription but was billed for the domain. When I log in to my account it doesn’t show the domain or receipt. Chat won’t connect me to a human because I don’t have a paid account. Need to access my receipt and domain. How can I contact billing?

• 

  dikshaasingh · Staff · Jan 16, 2025 at 6:50 pm

  • Copy link

  Hi @fallfrost53,

  You can reach out to the billing support team directly using the Contact Support link. They’ll be able to assist you with tracking down the transaction. Since this requires sharing additional information, it’s best handled privately rather than here in the public forums. They’ll guide you through the process and help resolve your issue.
  
  Thank you

• 

  fallfrost53 · Member · Jan 16, 2025 at 7:43 pm

  • Copy link

  Thanks! I tried that. My billing history shows no purchases, no receipts, no domain. I have the paper receipt which shows the original charge minus $12 to keep the domain. I registered trinitycentercsd.org. Which now shows that it’s already registered somewhere. But under account history says I don’t have any sites yet. Sorry to put this on a public forum, but I don’t know how else to resolve.