Missing domain renewal?
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Hello!
I used WordPress.com to register my ‘georgeolaru.com’ domain. I received an email renewal notice on 5th of January but I couldn’t find any billing information or an account for (email visible only to moderators and staff)
Can you please check if the ‘georgeolaru.com’ domain was renewed? On the ICANN website the domain looks to be in the redemption period:
https://www.icann.org/resources/pages/epp-status-codes-2014-06-16-en#redemptionPeriodThanks,
GeorgeWP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to renew your domain.
If you do not have access to that second account, here are a few options:
Account recovery overview – https://wordpress.com/support/account-recovery/
Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
Account recovery form – https://wordpress.com/wp-login.php?action=recoveryFinally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:
Let us know if anything is unclear or you have any further questions.
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And just to be clear, yes, that domain is in the redemption period.
Once you gain access to the WordPress.com account that owns the domain registration, you will need to pay the redemption fee. More information here:
https://wordpress.com/support/domains/domain-expiration/#redemption-period
If you need assistance with the process, we can help.
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Thanks for your help staff-ozmodiar!
I figure out the email and recover the “@georgeolarug” account that the domain was registered. I’m still not sure why the renewal didn’t go through.
Can you help me in renewing the domain for another year or transfer it to another registrar?
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Only the owner of the domain can renew it.
Please reply here under that account, and we’ll be able to start the process.
If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/
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I confirm that I’m the owner and this is the account that I used to register the domain.
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Your domain georgeolaru.com expired on January 10. We sent several email warnings both before and shortly after it expired.
Domain expiration is a lengthy and complicated process that takes about 90 days. You can learn more about expired domains here: https://wordpress.com/support/domains/domain-expiration/
The good news is that we are still able to recover your domain, as it is currently in the Redemption period: https://wordpress.com/support/domains/domain-expiration/#redemption-period
A late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by our domain partner and is not one which we can waive. That’s in addition to your annual domain renewal from us, so the total is going to be $98.
I have sent a payment request for the total of $98 to the email address on your account. Once the payment is sent, please reply here to let us know, and we will recover georgeolaru.com.
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Thank you for your payment. We’ve successfully restored your domain.
Let me know if there’s anything else we can help you with.
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That’s it! Thanks
Would you be able to remove this ticket from being public as it’s containing private information?
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We do not remove threads from the forums, but I can redact any sensitive information you’ve posted. Let me know what you’d like to remove.
Also, bear in mind that the email address you’ve shared is only visible to the WordPress.com staff. -
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