Missing funds from woocomerce payments

  • Unknown's avatar
    cooldogtrays · Member ·

    I’m trying to clear up a situation of these funds that have gone missing.
    On the 30th of October several transactions took place from my store.
    The sum of these transactions never made it to my account. Instead a much smaller deposit appeared. I’ve been in contact with support but to no avail there seems to be no looking into this. I’m honestly not sure where to go or who to contact to get these funds that have dissapeared is there someone who can help escalate this matter to be looked into

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    You’ve posted to the free support forums for websites hosted here at WordPress.com. Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

    Since WooCommerce support will need to look into this for you and you already have an open support ticket with their support, you’ll need to wait for them to respond to your message with more information.

    I hope that clarifies things!

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