Missing Login information to my machon account
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Hey.
I have another account called machon, but i cant remember my email bound to this account and when i reset my login information, it sends it to the email i cant remember. Can you help by giving me the email adresse? then i can reset my login :)The blog I need help with is: (visible only to logged in users)
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Hi
I have another account called machon, but i cant remember my email bound to this account and when i reset my login information, it sends it to the email i cant remember. Can you help by giving me the email adresse? then i can reset my login :)
I am tagging this post as ‘modlook’ for Staff assistance please wait for some time they will get back to you on this
Additionally, As you informed that you don’t have access to the email and you don’t even know the login details then also there is one way to recover your account by filling the account recovery form. Here is the support document which will help you out with this issue:
Hope this help.
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Hi there,
Please submit the account recovery form as per the link above. That is the only way to regain access to an account.
There is no need to tag a thread like this for staff as pointing to the Account Recovery process is also all we can do. The only time where we might be able to help is if the user is unsure of the username, in which case we can provide that. But if they already know the username there is no other information or assistance we can give.
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Hej.
Thanks for answers.
The problem is, WP accept my name account Machon which i have used since start but and the same 2 emails. But when i enter Machon and wants to reset my password it say it will send a link but i don’t reciewe the link at any of my emails. It like they stop communicate together.
I havent changed my emails neither.Im starting to panic a bit because i cant change anything at my website now. So i really hope you can help me a bit more.
Thank you!
/Tanja Sønderby -
I can see several password reset requests for that account, but the password reset emails are bouncing. That might mean the email address no longer exists, but for security reasons I cannot tell you the email address or confirm the correct email address if you told me.
What I have done is send a separate email to that address. If you receive it and can reply, we can help you regain access that way. Else our account recovery form is the only other option.
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Thanks. Bur did you send the email to (email visible only to moderators and staff) or (email visible only to moderators and staff) ?
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As I said above, I cannot tell you the email address for that account, nor can I tell you the correct one if you guess. Check all email accounts that you have. If you don’t receive an email from me, then it’s likely you don’t have access to the correct account any more. In that case you will have to submit our account recovery form.
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Hi kokkieh
There is no need to tag a thread like this for staff as pointing to the Account Recovery process is also all we can do. The only time where we might be able to help is if the user is unsure of the username, in which case we can provide that. But if they already know the username there is no other information or assistance we can give.
– Thanks, i will take care of this from now, I tag this as ‘modlook’ because the user was also asking for personal information ie email address.
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I tag this as ‘modlook’ because the user was also asking for personal information ie email address.
I understand that, but we don’t give that information in any circumstances except via the account recovery form.
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