Missing my live chat option

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  yankeewarbride · Member · Sep 9, 2014 at 9:45 pm

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  I have a free trial for a premium upgrade but the live chat option has disappeared. What happened?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 9, 2014 at 9:52 pm

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  Hi there,
  The Premium upgrade does not provide live chat support but the Business upgrade does.

  If you have a Business upgrade, you can access live chat support from your blog’s Dashboard Monday through Friday, from 7:00am to 7:00pm Eastern time, or email our staff. …

  If you have a paid upgrade, please use the “Contact Support” form, where you will receive a choice of having staff answer your question publicly or privately. http://en.support.wordpress.com/help-support-options/

  NOTE: You can post what you need help with right here if you want to. Know that posting here is always a quicker way to get answers to common support questions and we Volunteers are happy to help.

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  timethief · Member · Sep 9, 2014 at 9:54 pm

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  Here are some useful links for new bloggers.

  On the bottom of your Admin page you will find a link to the step by step Learn WordPress.com blogging Tutorial prepared by Staff. http://learn.wordpress.com/

  The support documentation is all found at the Support link http://en.support.wordpress.com which is also on the bottom of your Admin page.

  By default the front page of the blog is the only page that will display all published posts on it. As soon as you publish a post not a page the error message will be gone. http://en.support.wordpress.com/post-vs-page/

  For creating a post see here http://en.support.wordpress.com/posts/#publish-a-new-post
  For creating a page see here
  http://en.support.wordpress.com/pages/#create-a-new-page

  For editing see:
  http://en.support.wordpress.com/posts/edit-posts-screen/
  http://en.support.wordpress.com/pages/edit-pages-screen/