missing payment

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  redcrosssw · Member · Feb 24, 2020 at 8:02 pm

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  made payment for the premium package. launching my blog and WordPress is asking for payment

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  staff-doublebassd · Staff · Feb 25, 2020 at 3:53 am

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  Hi there,

  There is no history of payment under the account you contacted us from. Do you happen to have another WordPress.com account that you can contact us from?

  If so, log into that account and post in this thread. If you do not remember the account that you purchased the premium plan under, you can use the transaction ID from your bank statement and fill out our account recovery form:

  Recover Your Account

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  redcrosssw · Member · Feb 25, 2020 at 8:49 pm

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  We have a receipt. For one year, $322, confused? Can I send you the receipt?
  email please?

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  staff-doublebassd · Staff · Feb 25, 2020 at 9:43 pm

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  Yes, please contact us at help@wordpress.com and provide the receipt information.

  Thanks,

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  staff-doublebassd · Staff · Feb 25, 2020 at 9:43 pm

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  help@wordpress.com if you were unable to see the email address.