Missing Primary Site
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My primary site has disappeared from my account settings and I can no longer access it even though it is still on the internet and I wish to continue with it. It seems to have gone after I upgraded to Windows 10.
The blog I need help with is: (visible only to logged in users)
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The login link for this empty site https://secretlibrariansite.wordpress.com/ is https://secretlibrariansite.wordpress.com/wp-admin/
What is the exact URL starting with http:// of the site you refer to please?
And, exactly which username account registered that site?
I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting. And, that is why we are all prompted to provide the relevant URL when we create a new thread. -
https://thesecretlibrariansite.wordpress.com/
This is the site I am trying to recover as my primary site and the username is my email address.
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See here https://en.forums.wordpress.com/profile/thesecretlibrarian
That blog was registered by that matching username account.Log out, clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and login to it.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with your actual blog’s name in that URL.
If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
If you cannot provide proof ownership to Account Recovery Staff, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access then you have reached a dead end.
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I can still go to add a blog from my old original site but then it adds it to this new one that seems to have been created. Something has fucked up big time and I want to be able to phone someone and get it fixed because this sucks.
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There is no phone support. For all the support options when you have technical support issues see https://en.support.wordpress.com/help-support-options/
Those who have a paid upgrade use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.
The best contact form to use now is:
http://wordpress.com/help/contact
Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum.re: direct email support
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com -
Hello venyhamin!
We received your email contact, we will follow up through that email. Please post here if you don’t receive our reply.
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