missing refund

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  navegadorsteve · Member · Jan 30, 2019 at 8:47 pm

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  during a live chat session i was issued a refund but the refund never went through now that my account is canceled i cannot access live chat sessions anymore to get my refund

  The blog I need help with is: (visible only to logged in users)

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  samg0331 · Member · Jan 30, 2019 at 9:12 pm

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  Hello there, refunds on credit cards usually take between 1-2 billing cycles to show up. It could take even longer if it is an international refund.

  If it was a case that the chat dropped while you were being issued a refund and want to know if it went through or not then I have tagged a staff member. Maybe they can see if it is processing for you.

  Have a nice day :-)

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  navegadorsteve · Member · Jan 30, 2019 at 11:35 pm

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  I originally talked to someone through live chat and they gave me the refund because I had accidentally purchased hosting twice.

  here’s a screenshot of the live chat allowing the 1 time exception for the refund

  

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  kokkieh · Staff · Jan 31, 2019 at 6:05 am

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  Please don’t open multiple threads on the same issue. We are already helping you in https://en.forums.wordpress.com/topic/missing-refund-receipt/