Missing refund receipt

navegadorsteve · Member · Jan 27, 2019 at 4:10 am
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Hello a month ago i was refunded for my WordPress account but i do not believe i received and actual refund receipt is here any way i can have one

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neelgajjar · Member · Jan 27, 2019 at 4:31 am
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Hi there,

You can see all your transactions including refund in Billing History of your account.

For more information regarding Billing history, you can also visit the below link

View Your Billing History

Thanks.
fstat · Staff · Jan 28, 2019 at 10:33 am
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Hi there,

You canceled your plan 40 days after the purchase. To get a refund, you must cancel within 30 days of purchase. You can read more about our refund policy here:

Refund a Purchase
navegadorsteve · Member · Jan 30, 2019 at 8:30 pm
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although I did cancel late i talked to support over chat and the were to issue a refund because i had accidentally purchased wordpress hosting twice.
navegadorsteve · Member · Jan 30, 2019 at 8:58 pm
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here’s a screenshot of the live chat allowing the 1 time exception

[link redacted]
kokkieh · Staff · Jan 31, 2019 at 6:13 am
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Hi there,

It looks like that refund never went through. I’ve asked our billing support team to look into this, and will let you know as soon as I hear back from them.
kokkieh · Staff · Feb 1, 2019 at 3:10 pm
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Our billing team was able to process your refund now, and you should receive it in about ten business days, depending on your bank.

Thank you for following up on this, and sorry for missing the original error on our end.
kokkieh · Staff · Feb 1, 2019 at 3:11 pm
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Our billing team was able to process your refund now, and you should receive it in about ten business days, depending on your bank.

Thank you for following up on this, and sorry for missing the original error on our end.

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