Missing site

  • Unknown's avatar
    womensdcproject · Member ·

    My blog page no longer shows up under my paid domain, womensdcproject.net. I paid the yearly fee in September, but the blog will not show up under that domain name. Womensdcproject.net is marked as my primary domain. The message I receive when I try to open womensdcproject.net is: ‘Safari can’t open the page “womensdcproject.net” because Safari can’t find the server “womensdcproject.net”.’

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Although womensdcproject.net has been registered, it is not using WordPress.com nameservers.
    We require that your name server configuration include only the following servers or their numeric equivalents:

    NS1.WORDPRESS.COM
    NS2.WORDPRESS.COM
    NS3.WORDPRESS.COM

    Note that I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.

  • Unknown's avatar
    stevesalon · Member ·

    I upgraded my blog a few months ago and now I cannot access my original domain name or my new domain name. Original is stevesblogsalon at wordpress and the one I moved to yesterday is sexandrelationship.net if the first doesn’t work). I know my password.
    BTW, when I upgraded I moved the primary domain to be the new one. If that new domain did not work for some reason that may be the problem because now neither of them is available to me.
    I cannot access my dashboard or anything else on the site.
    You can reach me at (email visible only to moderators and staff)
    Steve Clarke

    The blog I need help with is sexandrelationship.net.

    joelwills
    replied…

    joelwills
    Staff
    Jun 20, 2014, 12:20 PM

    Hi Steve!

    You can always get access to your site here:

    https://stevesblogsalon.wordpress.com/wp-admin/

    You have mapped the Custom Domain sexandrelationship.net. It looks like this domain is owned by someone else:

    https://www.namecheap.com/domains/whois/results.aspx?domain=sexandrelationship.net

    Do you own this domain? If so you need to login to the domain registrar, – it looks like launchpad.com – and change the nameservers to:

    NS1.WORDPRESS.COM

    NS2.WORDPRESS.COM

    NS3.WORDPRESS.COM

    If you don’t own this domain, I can remove it from your account, and then you can go to Store > My Domains and either Register a New Domain Name, or Map A Domain Name You Already Own.

    Please let me know, thanks!

    This did not work. I wrote a long reply to Joel but it was rejected because the conversation was closed to further replies.
    I need help. I paid $100 to upgrade my account and have not been able to access it ever since, and neither can my followers/readers (there are not many but they are committed).
    I wish I had never upgraded. Please get rid of the links to the new domain (sexandrelationship.net) and give me my old blog address back. You can even keep the money. HELP!!!!
    Contact me at (email visible only to moderators and staff)

  • Unknown's avatar
    timethief · Member ·

    Thanks for the additional information. Staff will help as soon as they can.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi womensdcproject,

    I see that Paul started to help you with this in your other support thread here:

    https://en.forums.wordpress.com/topic/my-site-is-missing

    Your domain mapping upgrade at WordPress.com was renewed, but as Paul mentioned, the registration for the domain has expired:

    http://who.is/whois/womensdcproject.net

    Please contact the domain’s registrar, ENOM, INC., to regain control of the domain.

    Steve (stevesalon),

    As Joel mentioned in your private support thread, the domain sexandrelationship.net already exists and was registered with a different domain registrar.

    If you purchased that domain elsewhere, you can map the domain to WordPress.com by updating its name servers as Joel mentioned. Otherwise, please let me know and I can remove that mapped domain and reset your domain credit.

  • The topic ‘Missing site’ is closed to new replies.