Missing Site

• 

  trulyvtoogood · Member · Mar 20, 2024 at 2:03 am

  • Copy link
  • Add topic to favorites

  Hi! For some reason, only my staging site is showing under ‘Sites’. Where’s my actual site?

  Thanks,

  Truly

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  aisajib · Member · Mar 20, 2024 at 9:38 am

  • Copy link

  Hi there!

  Your sites are not hosted by us at WordPress.com. They show up on your WordPress.com account because, at some point, you connected your site to your WordPress.com account via the Jetpack plugin, which brings many WordPress.com features (like stats, social sharing buttons, etc.) to self-hosted WordPress.org sites.

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:

  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums

  Regards