missing sites

  • Unknown's avatar
    sylvieessex · Member ·

    I created several wordpress sites over the years. Now I can only find two of them listed in my admin dashboard. I can go to the urls of the missing sites and the content is there… but I can’t access them to edit. Help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kosiew · Member ·

    hi,

    Can you list your missing sites here ?
    They could be created with a different account.

    You may also try to recover them with Account Recovery.

    For account recovery, please fill out the account recovery form (https://en.wordpress.com/wp-login.php?action=recovery) and the staff will get in touch with you as soon as possible.

    Here is the support page for more information on recovering your account:

    Recover Your Account

    Here’s additional information to retrieve the transaction ID if you don’t have the email receipt:
    https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

    Note also @kokkieh’s reply:

    If you’re unable to provide any of the other information required by the account recovery form, that unfortunately means we won’t be able to help you regain access to the account. We have very strict processes in place to prevent unauthorised access to WordPress.com sites and accounts, and we do not make any exceptions in this regard.

    https://en.forums.wordpress.com/topic/unable-to-log-into-my-account/

    Let us know if you have more questions.

  • kokkieh · Staff ·

    Hi there,

    If you can list the URLs of the sites involved I can help you figure out which accounts own them, but to access those accounts you’ll need to go through our account recovery process if you no longer have the login details.

  • Unknown's avatar
    sylvieessex · Member ·

    Hi- I tried the account recovery form but it just brought me back to the form saying that I should use the reset password link. But that didn’t work.

    The url I am trying to access is https://msessex.wordpress.com/

    The only emails I still have from wordpress about this site contained this content:

    WordPress.com <(email visible only to moderators and staff)>
    3/5/13
    to me

    Dear user,

    You recently requested to have the administration email address on
    your site changed.
    If this is correct, please click on the following link to change it:
    http://msessex.wordpress.com/wp-admin/adminemail/3a47e55c19a9a396bfaaa6158b1d0af7/

    You can safely ignore and delete this email if you do not want to
    take this action.

    This email has been sent to (email visible only to moderators and staff)

    Regards,
    All at WordPress.com
    http://wordpress.com/

    I really appreciate any help as I need to update the msessex site asap!!!

  • Unknown's avatar
    sylvieessex · Member ·

    Thanks. I am trying to get access to my digital portfolio site:
    https://msessex.wordpress.com/

    I last posted there in June 2017. Now, when I log in to my wordpress account, only two sites are listed as “My sites”. I don’t know if the other sites I have created, including msessex.wordpress.com, are no longer available for me to edit due to some kind of pricing plan change or something but I just really need access to that site.
    I would truly appreciate any help you can offer!!!

  • Unknown's avatar
    sylvieessex · Member ·

    I am posting here as well as on the other response your staff offered to my original post.

    I am trying to get access to https://msessex.wordpress.com/

    I last posted there in June 2017. Now, when I log in to my wordpress account, only two sites are listed as “My sites”. I don’t know if the other sites I have created, including msessex.wordpress.com, are no longer available for me to edit due to some kind of pricing plan change or something but I just really need access to that site.

    When I try to reset my password, it still doesn’t give me access to the msessex site.

    I would truly appreciate any help you can offer!!!

  • kokkieh · Staff ·

    Okay, to access that site you need to be logged in as the username, msessex.

    When I try to reset my password, it still doesn’t give me access to the msessex site.

    Please make sure you are logged out of your sylvieessex account first, and clear your browser cookies. Then use the msessex username to request a password reset. If you still have access to the email account you used for that username you should then receive the password reset email.

    Failing that, I’ll need you to please submit the account recovery form, providing some verification of ownership. We cannot give you access to the site otherwise.

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