Missing Stats

thefayewilliams · Member · Jun 5, 2020 at 4:20 pm
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Hi there,

My jetpack stats only go back to January 2020, but the site has been running since January 2019.

I posted a question on the jetpack forum on wordpress.org and I have been directed here.

Original post: https://wordpress.org/support/topic/missing-stats-3/

Can you help?

Thank you.

Faye.

The blog I need help with is: (visible only to logged in users)
staff-blorbo · Staff · Jun 5, 2020 at 9:37 pm
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Was the site operating under a different domain/URL?

I don’t see any archived versions at https://web.archive.org/web/*/https://www.thewriterandtherose.co.uk/ prior to 2020.
thefayewilliams · Member · Jun 6, 2020 at 6:35 am
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No, it’s always been at the same URL. My google analytics stats for the site go back to 19 Jan 2019.
thefayewilliams · Member · Jun 6, 2020 at 6:36 am
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No, it’s always been at the same URL. My google analytics stats go back to 19 Jan 2019 which is when I set the site up.
kokkieh · Staff · Jun 6, 2020 at 7:17 am
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Hmm, something very weird is going on here – your site’s unique ID on our end appears to have somehow become mixed up with the ID of one of our internal sites, and I’m afraid I have no idea how to sort this out.

I hate to send you somewhere else again, but this is something the Jetpack support team will need to look at. Can you please open a support ticket with them at https://jetpack.com/contact-support/?rel=support You should be able to use that contact form now, if you weren’t before.

Please mention this thread when you do – I’ve added some information in an internal note that will be visible to them that will hopefully help them figure out what’s going on here.
thefayewilliams · Member · Jun 6, 2020 at 8:56 am
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Okay, thanks. Have posted here:

https://wordpress.org/support/topic/wordpress-jetpack-site-identifier-problem/
kokkieh · Staff · Jun 6, 2020 at 1:41 pm
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That is just a post in the Jetpack forums again, from where you were originally sent here.

Please submit a ticket directly to Jetpack support at https://jetpack.com/contact-support/?rel=support, as this is not something we can fix via either the WordPress.com or the Jetpack forums.
thefayewilliams · Member · Jun 6, 2020 at 1:43 pm
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I looked at the link but it takes me to a “search support docs” page, and I ended up back on the forum.

There is no way to submit a ticket I can see?
kokkieh · Staff · Jun 6, 2020 at 2:22 pm
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Did you log in?

https://d.pr/i/ftxc6o

After you log in, the contact form should appear.
thefayewilliams · Member · Jun 6, 2020 at 2:30 pm
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Ah.

The login does not work on Safari – I log in and it just takes me back to the same page that says please log in.

I tried in Chrome, logged in and was then able to see the form.

Submitted.

Thank you :-)
staff-blorbo · Staff · Jun 8, 2020 at 9:05 pm
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It looks like we’ve received you’re email, and we’ll reply there as soon as we can.
thefayewilliams · Member · Jun 9, 2020 at 3:55 pm
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thank you :-)

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