Missing Subscribers

  • Unknown's avatar

    Hello,
    We have migrated site to new hosting but Subscibers list is missing here on wordpress com.
    Can someone help me to recover this list or export it?

    Thank you

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    Can you tell us the URL of the WordPress.com site you want to move your subscribers from?

    The Jetpack plugin has a tool built in that you can use to migrate your subscribers yourself, but we’re happy to do it for you as well if you run into any difficulty with that:

    Jetpack

  • Unknown's avatar

    We had site robertdunford.com which is transferred to another hosting and i do not see my old subscribers to export them. I want to ask is it possible to get that list or it is lost forever?
    Jetpack is probably disconnected after moving the site.
    Thank you

  • robertdunford.com is the URL of the Jetpack-connected site in your account you said you want to transfer the subscribers to. But it is also the only site in your account, which would explain why you can’t use the subscription migration tool built into Jetpack: that tool only allows you to do this yourself if you own both sites.

    What is the URL of the WordPress.com site you want to move subscribers from? I need the example.wordpress.com address. We’ll also need you to post here as the WordPress.com account that owns that site – this action will remove the followers from the WordPress.com site, so we must have the site owner’s consent.

  • Unknown's avatar

    We migrate site from WordPress.com hosting to a new one and it is same url
    robertdunford.com. After that subscribers were missing and i cant find that list. Jet pack is disconnected on new server so i tried to login here and see if there is a some way that i can get that list exported.

    Url of old site that was hosted here was: robertdunford.com
    we just switch the hosting and url is the same but on another server.

    Sorry for not being clear.

    Thank you for your help

  • Ok, the version of the site on WordPress.com was deleted over a month ago, so it cannot be recovered and its subscriber list is gone.

  • Unknown's avatar
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