Missing support replies

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  mycarta · Member · Jun 20, 2015 at 8:47 pm

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  I have tow blog addresses associated with my username mycarta:
  mycarta.wordpress.com and mybearspace.wordpress.com

  I asked support this question:
  “I would like to change mybearspace.wordpress.com to a new address, but without changing username and without affecting mycarta.wordpress.com. With respect to the options listed in here: https://en.support.wordpress.com/changing-blog-address/ which one should I choose?”

  I received an email asking for rating of my support experience, but not a reply. I checked my junk email folder and it is not there. It is not under my username activity either: https://en.forums.wordpress.com/profile/mycarta

  So I submitted this as a support question:
  “I just receive this email: Christi recently helped you out with your support request ‘change only one of two blog addresses associated with my a username’. Once you’re done working together, we’d appreciate it if you sent us your rating of the experience — your feedback helps us improve our support. But I never got the email with the answer, and I do not see it in the list of my activity. Are you able to send it again? Thank you”.

  But again I only received an email request for rating. Nothing again in my junk email.

  I am not trying to complain, I am just feeling lost. Where else should I look for the answers?
  If I have two blogs under the username are there separate places for the activity?

  The blog I need help with is: (visible only to logged in users)

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  ariwinokur · Member · Jun 21, 2015 at 8:40 am

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  I have tagged this thread so that it can be addressed by a staff member. Please make sure you are subscribed to this thread so that you know when the staff member responds. You can subscribe by clicking the “Subscribe to Topic” link on the right.

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  mycarta · Member · Jun 21, 2015 at 5:07 pm

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  Thank you ariwinokur. Subscribed

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  rachelmcr · Member · Jun 22, 2015 at 1:45 pm

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  Hi there,

  Christi sent you an email (to the email address listed in your account settings) to help with your question, and Jeremey sent a copy of that email when you got in touch about not receiving the first one. If you didn’t receive those emails, please take a look at our Gmail Issues page — it has tips for finding emails that didn’t make it to your inbox.

  I’ll also copy Christi’s reply here:

  Following the steps in the Change a Blog Address support doc:

  https://en.support.wordpress.com/changing-blog-address/#instructions-for-changing-your-blog-address

  In Step 2, make sure that you click the Change Blog Address link under mybearspace.wordpress.com.

  When you get to Step 6 of that section, choose No to decline creating a new user name.

  Please let me know if I can do anything more to help with that. :)

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  mycarta · Member · Jun 23, 2015 at 2:39 pm

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  Thank you to both Christi and rachelmcr