missing transactions
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If you’re logged into the correct account and are still missing a transaction, please contact support.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
It appears that the upgrades for dgat2300.org have been purchased by a different account. The username associated with these purchases is @etakappahc.
I understand your concern regarding the renewal of these upgrades, but as per our policy, only the account owner can manage and renew their purchases. I recommend you reach out to the owner of the @etakappahc account and ask them to renew the upgrades.
If the @etakappahc account happens to be a different account of yours, or if you’re having trouble contacting the account owner, don’t worry. You can recover access to that account by following our Account Recovery guide at this link: https://wordpress.com/support/account-recovery/
I hope this resolves your issue. However, if you need further assistance or have any additional questions, please feel free to reach out. We’re here to help.
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Thank your for the speedy confirmation of what I feared was the case.
I (user #1) started the site several years ago when I was president of the organization, and handed it off the next president (user #2). I returned as vice president and revived the site, to which user #2 gave access to me and to the then president (user #3) under whom I (user #1) was vp. I became president again when user #3 suffered a stroke.
User #2 told me yesterday that user #3 had contacted right after gaining user access and asked how to assume ownership of the site, so we must assume that @etakappahc is user #3.
I spoke with user #3 at length yesterday. She is recovering slowly and still has problematic memory issues. She has no recollection of assuming ownership as @etakappahc but there is no one else it could be but user #3.
All of which is to say, we have an unusual situation and need your help to get the account transferred to me (user #1). I entered payment information but it won’t do any good until I am authorized to make payment.
None of this private and deeply personal information should have had to be shared in a public forum!
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Hi there,
Thank you for informing us about the ownership situation.
If you are unable to fill out the form, please contact our Account Recovery Team directly atpasswordhelp@wordpress.comand the team will be happy to help you further. They would be best positioned to look into the three ownership account and determine what we can do to help reconcile you back to the site.
Please visit our support page for more information on recovering your account.Thanks!
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