Missing Website!

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  ajoffe3 · Member · Mar 7, 2017 at 9:41 pm

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  So after getting upgraded to the new version of wordpress, something with my plug-ins went wrong where one/some of them were not allowing me to edit my posts. I deactivated all my plug-ins and edited my posts just fine. Then a few hours later when I log back into wordpress to edit my site and add a post, it gave me saving errors and that jetpack was crashing or something like that, then I closed the window and tried to log back into wordpress, but my site is missing. Trying to run the URL does not pull up the site either.

  Site: http://www.thecityeats.com >> http://www.thecityeats.com/wp-admin

  Neither of those work.

  How can I get my site back!?! Thanks!

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  timethief · Member · Mar 7, 2017 at 9:58 pm

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  thecityeats.com is hosted by Unified Layer
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.