Missing website

  • Unknown's avatar
    ttubajasae290318 · Member ·

    When we go to our website, it says we need to upgrade our domain mapping. From what I understand, that means we need the premium subscription. I have the receipt showing were purchased premium back in February, but we still cant seem to access it.

  • staff-zara · Staff ·

    Hello there, could you share the site address that showing the message? I’ve added the modlook tag for the Staff’s assistance to check on your account as well. Thank you for your patience.

  • kokkieh · Staff ·

    Hi there,

    The account you’re using to post here has never bought any upgrades from us and only owns the free site, https://testintesting670333451.wordpress.com/

    What is the domain for which you’ve bought a premium plan and mapping upgrade? You need to be logged in as the username you used to make those purchases in order to access that site.

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