Missing Website

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  veronicapeters1 · Member · Mar 23, 2022 at 3:30 pm

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  Hi,

  My website has disappeared. There is no history, no deleted pages, just an empty account dashboard. Please can you explain what has happened ans reinstate my account immediately.

  Thank you!

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-ozmodiar · Staff · Mar 23, 2022 at 9:12 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  veronicapeters1 · Member · Mar 23, 2022 at 9:32 pm

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  Makeup and Hair

  Any help well appreciated. Thank you!!
  V

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  staff-blorbo · Staff · Mar 23, 2022 at 9:41 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with One.com.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.