Missing Website

• 

  lucindakennard · Member · Jun 27, 2023 at 3:47 pm

  • Copy link
  • Add topic to favorites

  Hiya
  My website dancelucinda.com is online, however when logging into WordPress, it doesn’t appear in my account as a site that I am managing. When I go to log in to the site admin page it comes up with this message. Any ideas?

  Warning: Trying to access array offset on value of type bool in /customers/9/6/a/dancelucinda.com/httpd.www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 79 Warning: Trying to access array offset on value of type bool in /customers/9/6/a/dancelucinda.com/httpd.www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php on line 102 Warning: Cannot modify header information – headers already sent by (output started at /customers/9/6/a/dancelucinda.com/httpd.www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php:79) in /customers/9/6/a/dancelucinda.com/httpd.www/wp-includes/pluggable.php on line 1427 Warning: Cannot modify header information – headers already sent by (output started at /customers/9/6/a/dancelucinda.com/httpd.www/wp-content/plugins/wp-chatbot/inc/MobileMonkeyApi.php:79) in /customers/9/6/a/dancelucinda.com/httpd.www/wp-includes/pluggable.php on line 1430

  Self-declared URL: dancelucinda.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Jun 27, 2023 at 7:31 pm

  • Copy link

  Hi there,
  
  Unfortunately, we cannot assist because dancelucinda.com is not on WordPress.com but is a self-hosted WordPress.org site hosted with one.com.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/
  
  We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps.