Missing WordPress Site

• 

  musingsandcompany · Member · Mar 27, 2022 at 7:50 pm

  • Copy link
  • Add topic to favorites

  Help!

  I just upgraded my WordPress site carolineleeauthor.wordpress.com to a business plan and now it is completely gone. When I went under the payments, I can see the payment went through but it says “you no longer have access to this site or it’s purchases.”

  Also I think the jetpack connected to one of my other sites because the CarolineLeeAuthor site I wanted it on was not there.

  I don’t know what to do and can’t even access the live chat. It only offers the option to email support.

• 

  musingsandcompany · Member · Mar 27, 2022 at 7:51 pm

  • Copy link

  I simply wanted to start from scratch with my site and activate the available features of the business plan.

• 

  staff-sheva · Staff · Mar 28, 2022 at 2:57 pm

  • Copy link

  Hi @jessilancaster20,

  I see that my colleague Richard was able to restore your site’s Jetpack connection. Please let me know if you still need help with anything.