mistake

  • Unknown's avatar
    avimelamed · Member ·

    I purchased something by mistake. I only wanted to forward my domain avimelamed.wordpess.com TO my existing avimelamed.com site.
    However the package I bought is wrong. can you help?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    All wordpress.com blogs are on .wordpress.com subdomains.
    WordPress.com does not accept domain transfers but mapping an existing domain is possible.

    Domain forwarding is not supported and as wordpress.COM hosted sites do not have permanent IP addresses it will fail.

    Domain mapping is not done free of charge. The charge is $13 per year for mapping an existing domain that you already own.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  • supernovia · Staff ·

    Hi @avimelamed, I can see you have the correct upgrade for that now.

    In case anyone else needs help, you would want a Site Redirect upgrade. A domain mapping upgrade can also work this way. If you have either of these upgrades and need help, get in touch with support here:
    https://wordpress.com/help/contact

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