Mistake of email address (impossible access to my website)
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Hello, I recently took out a WordPress subscription for a domain name.
However, I made a mistake in my email address (.fr instead of .com, the address used for this account), so I can’t access my account. The account used to send this message is a free account created to solve this problem.
The email address used doesn’t exist and doesn’t allow me to confirm my subscription or actually create an account, as I don’t seem to have chosen a password.
How can I change the address without having access to my account and without proof of payment so that I can cancel my subscription?
The amount has already been deducted from my account.So the blog address is also the wrong one (it was entered automatically).
Thank you in advance.
The blog I need help with is: (visible only to logged in users)
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Hi there!
Thanks for getting in touch! Even if you don’t have access to the account or email address, you will have the information to prove ownership of the account if you have access to the bank account used to make the purchase. If you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here: https://wordpress.com/wp-login.php?action=recovery
Just fill out as much information as you have, including an email address where Support can get in touch. The transaction ID will be on your bank statement as
WordPressfollowed by a ten-digit letter/number code. They’ll look like this:WordPress XXXXXXXXXXIf you don’t see a full ten-digit letter/number code, contact your bank to get the full code.
You can read more about what the account recovery process entails here: https://wordpress.com/support/account-recovery/
Let us know if you have any questions or need help with anything else.
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Good afternoon,
Thank you for your help! Unfortunately, the code that I found in my bank account does not seem to work. A message appears when I try to recover my account after typing the code : “The receipt does not appear to be valid.”
The code I found also contains more than 10 characters.
What should I do?
Thanks in advance for your help,
Have a nice day.
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Hi there,
Please let us know the email address you used to sign up so we can have a look at your account and further help you.
Please note that your email will be only visible to me and other staff members.
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Hello,
The email address I used for my account was the following: (email visible only to moderators and staff)
It apparently does not even exist, so I received no confirmation email since I cannot access it.
I wanted to use the address I used for the account I am currently sending a message with ((email visible only to moderators and staff)).
Thanks for your help,
Have a nice day.
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Thank you for confirming. It appears that there is an account associated with (email visible only to moderators and staff), but it was never activated. Additionally, we’ve received bounce-back messages from your email server, indicating that the address does not exist, as you mentioned in your initial message.
To resolve this issue, please send an email to passwordhelp@wordpress.com from (email visible only to moderators and staff) explaining the situation. Be sure to include any transaction details you found on your statement. We’ll do our best to assist you further.
Hope this helps! Let us know if you have any other questions or concerns.
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Good morning,
I sent an email to the address you gave me. Thank you for your help.
I will get back to you if I have any question or concern.
Have a nice day!
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