Mistake of email adress

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  psyapo37 · Member · May 14, 2021 at 3:11 pm

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  Hello,
  When I created my accound, I made a mistake and used a wrong email adress, ending with .com instead of .fr.. and then I paid 96€ to suscribded to a premium count. I haven’t confirm my email adress but the site has accepted my paiment and now I can’t connected and use the service I’ve paid for. I need to join someone to change the count on the good email adress and create my website. Please contact me and tel me what to do.

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · May 14, 2021 at 5:02 pm

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  Hi! No worries, we can help you sort this out. You will only be able to use an email address on one account, so we could either help you switch it to the right account, or help you transfer your site and upgrades to this one.

  Also, are you able to log in with the other username, perhaps using a different browser / “chrome person” so you can access both accounts while we sort this out? If you have the password you should be able to get in. If you need account recovery help, too, let us know.

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  psyapo37 · Member · May 15, 2021 at 5:31 pm

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  Thank you for your answer. No, I can’t connect at the wrong email adress, I also need account recovery.. but I can’t do it!!

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  supernovia · Staff · May 15, 2021 at 9:18 pm

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  OK. Please use these options to recover the account:
  https://wordpress.com/support/account-recovery/#account-recovery-form

  You can choose to use a transaction ID. Do not post it here. Do post it in the recovery form, along with the other information. We’ll go from there.

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  psyapo37 · Member · May 16, 2021 at 4:53 am

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  Thank you. But they ask me to give information to proof my ownership and I have no transaction Id (and you told me not to use that) and no activation Url or key. I can’t submit the page whithout those information.

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  psyapo37 · Member · May 16, 2021 at 5:00 am

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  But I can prove that 96€ have been whithdrawed on my Bank account…

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  supernovia · Staff · May 16, 2021 at 5:22 am

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  Yes, that bank statement will have the ID mentioned on it as a string of letters and numbers. Here’s how to find it:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  You can use that in the recovery form. Can you give that a try?

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  psyapo37 · Member · May 17, 2021 at 4:31 pm

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  Hello, I did what you told me to do to recover ma count yesterday (with the id of the transaction), but I haven’t received any mail to change the password.. what can I do?

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  staff-blorbo · Staff · May 17, 2021 at 6:25 pm

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  Please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll see if there’s anything we can do for you.