Mixed up accounts, very confused.

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  shannonliron · Member · Apr 10, 2020 at 12:45 am

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  Hello, I am a little confused. I just purchased my domain name essentiallyhighvibe.com I thought I had started out from scratch, but for some reason once I got to the end, it said I was logged in as saresmall which is an account I manage. I don’t want that domain registered under her account! I want my own account. which is @shannonliron I also just received an email that the domain essentiallyhighvibe.com was deleted. This all took place in less than 5 minutes. I messaged the little chat box to help me, but no luck.

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  staff-mckluskey · Staff · Apr 10, 2020 at 9:36 am

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  Hi there!

  The domain has not been canceled, it is active and verified correctly. You will want to move it to the correct account by following these steps:

  https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/

  I can see you have also purchased a support session. If you wish to transfer it to the correct account as well, please reach out via https://wordpress.com/help/contact while logged in as saresmall.